Workshop

Servicing & Repairs

An open and honest workshop service with no hidden costs

As cyclists we all know how good a smooth running bike feels to ride, the difference between riding a bike with crisp gear-shifting & powerful brakes and riding a bike with worn components, inefficient gears and dodgy brakes is huge. If you’re a time-pushed cyclist who isn’t able to keep on top of your bike maintenance then we can help; your free time is precious so let us tune your bike for you, leaving you to get out and ride with more enjoyment and no mechanical issues! Our team of qualified mechanics will look after your bike with the care and attention it deserves.

Our number one priority is customer service and we want to get you back on two wheels as swiftly and efficiently as possible.

  • All jobs are pre-quoted and agreed with you before work commences.
  • We will always contact you via telephone or email before any additional work is undertaken.
  • We will turn your repair around in as short a time as possible.
  • On collection we will talk through all work undertaken and highlight any areas which may need further attention.
  • When you collect your bike one of our expert mechanics will give you a full breakdown of the work completed.

Wheelbase Service Packages

 

We offer tiered service packages to suit all types of riders. Taking direction from the Trail Parks we use every weekend and in our efforts to continue to be a little bit different, we’ve opted for Blue, Red and Black Service Packages. (There is Green too, but that’s the 6 week check).

Every bike is different, which is why our workshop teams are available to discuss any issues you may be experiencing. Our services tackle multple jobs at once and offer huge savings on labour.

Our Blue Check, Tune and Lube is the M.O.T for your bike. It’s a health screening to make sure it’s safe to ride. Perhaps you’ve had the bike in the shed for a while and just want to make sure it’s all good to go again, the Blue Trail Service is for you. The Blue Point Check Package is £59

Our Red Service Package is an advanced service and is our most popular package. It’s more in-depth than your standard M.O.T but it falls short of being a full rebuild like the Black Trail Service. If your bike is ridden regularly then you’ll be looking at a Red Trail Service. The Red Service Package is £129. On Average it’s a 28% saving on labour costs when you choose the Red Trail Service Package.

Our Black Service Package is an ultimate full service and is split into 3 tiers depending on the type of bike. Road, Gravel and Hardtail Mountain Bikes, Full Suspension Mountain Bikes and Electric Bikes all have different complexities, thus would require varied labour time as our Mechanics work on the bikes. The Black Trail Service package starts at £199 for Road, Gravel and MTB Hardtail. Full Suspension Mountain Bikes will cost £219 and will include Pivot Bearing inspection. Electric Bikes will cost £239 and pivots will be inspected as well as dropping DU and inspecting cables. On average you save 45% on labour costs when choosing our Black Trail Service Package.

An in-depth breakdown of the labour included in each of the service packages can be viewed below, prices exclude the cost of replacement parts.

 

Blue | Check, Tune and Lube

A 30 Point Service Package for bikes in need of a basic health check and minor setup. It's an M.O.T for your bike.

FRAME

☑   Checked over for safety

FORK

☑   Visual safety check

WHEELS

☑   Axles removed, cleaned and greased

☑   Check wheels for alignment, tension & damage

☑   Check cassette secure

☑   Check Tyre for wear & damage

☑   Inflate Tyres to correct pressure

☑   Check Hub and freehub for play and wear

HEADSET

☑   Check bearing condition

☑   Set preload

COCKPIT

☑   Check bar and stem alignment

☑   Check grips and controls secure

BOTTOM BRACKET

☑   Check Bearings for wear & play

BOLT CHECK

☑   Cranks

☑   Pedals

☑   Pivots

☑   Motor

☑   Guards

DRIVETRAIN

☑  Check chain and drivetrain wear

☑  Lubricate

☑  Check hanger alignment and gear indexing

☑  Front derailleur cage height, support and alignment checked

☑  Chain keeper position checked

BRAKES

☑  Check pad wear and condition

☑  Check rotor/rim wear and condition

☑  Check hose condition and lever response

☑  Check brake aligned and tune

SEATPOST

☑  Check dropper post cable tension, actuation & condition

ELECTRONICS

☑  Update electronic gearing firmware

☑  Update firmware on motor and battery

Red | Advanced Service

A 45 Point Service Package for bikes that are ridden regularly and in need of some TLC.

FRAME

☑  Wiped down

☑   Checked over for safety

☑   Clean

FORK

☑   Stanchions seals cleaned and lubricated

☑   Visual safety check

☑   Check stanchion and seal wear

WHEELS

☑   Axles removed, cleaned and greased

☑   Check wheels for alignment, tension & damage

☑   True wheels and spoke tension

☑   Check cassette is secure

☑   Check tyre for wear & damage

☑   Inflate tyres to correct pressure

☑   Check tubeless sealant and valves

☑   Check hub and freehub for play and wear

☑   Adjust cones/preload as required

HEADSET

☑   Check bearing condition

☑   Set preload

COCKPIT

☑   Check bar and stem alignment

☑   Check grips and controls secure

BOTTOM BRACKET

☑   Check Bearings for wear & play

BOLT CHECK

☑   Cranks

☑   Pedals

☑   Pivots

☑   Motor

☑   Guards

DRIVETRAIN

☑  Check chain and drivetrain wear

☑  Remove, clean and de-grease

☑  Replace worn components

☑  Service derailleurs

☑  Lubricate

☑  Check hanger alignment and gear indexing

☑  Front derailleur cage height, support and alignment checked

☑  Chain keeper position checked

☑  Replace inner gear cables as required

BRAKES

☑  Check pad wear and condition

☑  Clean/replace Pads

☑  Check rotor/rim wear and condition

☑  Clean/replace rotors if required

☑  Check hose condition and lever response

☑  Replace brake inner cables as required

☑  Check brake aligned and tune

SEATPOST

☑  Check dropper post cable tension, actuation & condition

☑  Clean and lubricate seal

ELECTRONICS

☑  Update electronic gearing firmware

☑  Update firmware on motor and battery

Black | Ultimate Service

A 60 Point Ultimate Service Package for bikes that need an in-depth reset to make them look and ride like new. Pricing reflects the type of bike.

FRAME

☑  Wiped down

☑   Checked over for safety

☑   Full strip down to frame only

☑   Clean

☑  Deep clean + polish

☑   Inspect pivot bearings for wear

FORK

☑   Remove, clean fork body

☑   Stanchions seals cleaned and lubricated

☑   Visual safety check

☑   Check stanchion and seal wear

WHEELS

☑   Axles removed, cleaned and greased

☑   Check wheels for alignment, tension & damage

☑   True wheels and spoke tension

☑   Check cassette secure

☑   Check tyre for wear & damage

☑   Inflate tyres to correct pressure

☑   Check tubeless sealant and valves

☑   Check hub and freehub for play and wear

☑   Adjust cones/preload as required

☑   Hub/freehub service

HEADSET

☑   Check bearing condition

☑   Remove bearings, clean, grease and assemble

☑   Set preload

COCKPIT

☑   Check bar and stem alignment

☑   Check grips and controls secure

BOTTOM BRACKET

☑   Check bearings for wear & play

☑   Disassemble, clean, inspect, reset

BOLT CHECK

☑   Cranks

☑   Pedals

☑   Pivots

☑   Motor

☑   Guards

DRIVETRAIN

☑  Check chain and drivetrain wear

☑  Remove, clean and degrease

☑  Replace worn components

☑  Service derailleurs

☑  Lubricate

☑  Check hanger alignment and gear indexing

☑  Front derailleur cage height, support and alignment checked

☑  Chain keeper position checked

☑  Replace inner gear cables as required

☑  Replace outer gear cables as required

BRAKES

☑  Check pad wear and condition

☑  Clean/replace Pads

☑  Clean and lubricate pistons

☑  Check rotor/rim wear and condition

☑  Clean/replace rotors if required

☑  Check hose condition and lever response

☑  Remove, inspect and bleed

☑  Replace brake inner cables as required

☑  Replace brake outer cables as required

☑  Check brake aligned and tune

SEATPOST

☑  Remove, clean and reset

☑  Check dropper post cable tension, actuation & condition

☑  Clean and lubricate seal

☑  Replace inner and outer cables

☑  Grease seat tube

ELECTRONICS

☑  Update electronic gearing firmware

☑  Update firmware on motor and battery

ELECTRIC BIKES

☑  Remove drive unit, clean inspect terminals/cable and treat connections

 

Compare Service Packages

Contact Our Workshop

Due to high demand in our workshop over the summer months, we are asking our customers to submit this contact form so that your query can be managed more efficiently. We appreciate your patience in waiting for a response and will endeavour to call you back within 24hours.

WHEELBASE Lake District, Staveley, LA8 9LR 

01539 821 443 (select option 3 to talk with the workshop)

staveleyworkshop@wheelbase.co.uk

WHEELBASE North East, Darlington DL3 7LB

01325 352255

darlingtonworkshop@wheelbase.co.uk

WHEELBASE Yorkshire, Ilkley LS29 9EW

01943 816101

ilkleyworkshop@wheelbase.co.uk