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Amazing service, fast delivery will definitely shop with again.
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Product I needed/wanted in stock and at a good price. Quick service transferring to Ilkley store
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Good customer service and concerned knowledgeable staff
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The quick turnaround of the service
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Staff are knowledgeable and helpful, prices are great and delivery and packaging was fast and reliable. The second bike I have bought from you guys and nothing but good things to say
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Great process, went fast and bike was packaged and set up perfectly. Would be nice if you added some form of confirmation on the web forms on your site just something automatic to confirm everything went through. But that's such a little thing and other than that would recommend 100%
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Great online service, good range of bikes in stock, bike delivered quickly
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Great service and quick delivery i had an issue with the front wheel spindle and a quick call to the customer service department and a replacement part was sent out Would highly recommend them if you are after a new bike or kit
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Very straightforward to order my bike utilising the Cycle to work scheme, after seeing it online. Wheelbase kept me updated at every stage through the process as this is the first time I have used the cycle to work scheme. Bike delivered, impeccable packaging and set up. Would recommend to anyone looking to purchase a bike online/over the phone website without being able to visit one of the stores.
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very efficient and friendly service staff
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The team in the store were exceptional. They managed to replace my rear wheel with very short notice. It really saved my weekend.
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Very helpful and knowledgable staff.
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Straightforward, expert, range.
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Very friendly staff, knowledgeable and supportive throughout the purchase
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Out on a group with with my Cycling club mates, just out of Ilkley, one of me gear cables broke, returned to Wheelbase, Ben appreciated my predicament and set to work immediately, 45 mins later, all sorted including a chain issue, had me back on the road in no time, thanks Ben, very much appreciated.
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Fantastic and easy team to deal with and value for money.
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Friendly knowledgeable staff who helped and guided me to purchase the right bike for me and going forward how I care for it Brilliant service
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It's your staff who always provide that perlfect blend of friendliness and professionalism.
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Good service From head office when rang with query Price are competitive Bike presented immaculate
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Efficiency and good knowledge and patience answering questions
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Friendly, knowledgeable staff who helped me find a bike that fitted my needs and one that was on sale too!
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Excellent service would definitely use this company again for anything to do with cycling
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Good quality bikes and accessories at a very reasonable price
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Really pleasant to deal with and nothing was too much trouble. Will definitely use again.
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Very helpful staff
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Dave was very knowledgeable, told me everything I need to know, recommended the correct bike and I am delighted with it the team went above and beyond.
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Always friendly and helpful at Wheelbase North East
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Great service and very knowledgeable staff. First class service
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I ordered my bike over the phone from Dave at wheel base Darlington. He could not have been any more helpful with updates on delivery via email explained everything thoroughly and said if I needed any help just get in touch. Really happy.
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Wide range and good availability of products. Excellent one to one support, from both outlets I dealt with. I resrved a very sought after bike, they PDI'd it within 2 days and shipped it next day. Can't ask for more than that!
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Light Up The Night: Cube’s X Connect Light System
Fri 26th Sep

Light Up The Night: Cube’s X Connect Light System

Light Up the Night: Cube ACID Outdoor LED Light HPA 3000 When the sun sets, adventure doesn’t have to stop. Cube’s latest innovation—the ACID Outdoor LED Light HPA 3000 Space—proves...

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JUST LANDED: Cervelo Caledonia-5 | Only £6749 | 35% Off
Fri 26th Sep

JUST LANDED: Cervelo Caledonia-5 | Only £6749 | 35% Off

Cervelo Caledonia-5 Dura Ace Di2 | Now 35% Off at Wheelbase Exclusive deal: Save big on the Cervelo Caledonia-5 Dura Ace Di2 Endurance Road Bike – was £10,499, now only...

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The Struggle Hill Climb 2025 | The Lake District’s Hardest Climb?
Thu 25th Sep

The Struggle Hill Climb 2025 | The Lake District’s Hardest Climb?

Chapeau to everyone who lined up on Sunday for the Struggle Hill Climb! By no means an easy task lay ahead despite the 2.7 mile distance! Sunday saw the crowds...

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3 Peaks Cyclo-Cross 2025 | Lachlan Morton vs Giles Drake
Wed 24th Sep

3 Peaks Cyclo-Cross 2025 | Lachlan Morton vs Giles Drake

The 2025 Edition of the legendary 3 Peaks Cyclo-Cross Race is upon us, and it’s shaping up to be a battle of the titans.   Giles Drake | Three-Peat Attempt...

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NEW: Cervelo R5 2026 // Under 6kg and Race-Ready
Thu 18th Sep

NEW: Cervelo R5 2026 // Under 6kg and Race-Ready

Cervélo R5: A Climber’s Dream With Race-Winning Pedigree Few bikes carry the kind of legacy that Cervélo’s R5 does. From record-shattering climbs to Tour de France victories, it has long...

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Santa Cruz Vala AL | Aluminium eBike
Wed 17th Sep

Santa Cruz Vala AL | Aluminium eBike

Meet the Santa Cruz Vala AL | Cheaper, but not cheap. Santa Cruz built the Vala AL to compete with price point options from cheaper brands. The two builds will...

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NEW: Yeti LTe // Unapologetic & Built to Go Fast
Wed 17th Sep

NEW: Yeti LTe // Unapologetic & Built to Go Fast

Yeti LTe: The Full-Power eMTB Built for Speed Yeti Cycles has just dropped a game-changer – the Yeti LTe, their latest full-power electric mountain bike built for uncompromising speed, control...

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Woom Bikes: The Best Kids’ Bikes in the UK?
Fri 12th Sep

Woom Bikes: The Best Kids’ Bikes in the UK?

Finding the right bike for your child can feel overwhelming. The UK kids’ bike market is filled with options, but many are too heavy, poorly designed, or simply scaled-down versions...

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Struggle Hill Climb 2025 / Lake District Cycling Event
Wed 10th Sep

Struggle Hill Climb 2025 / Lake District Cycling Event

The Struggle Hill Climb 2025: Where Grit Meets Glory Date & LocationMark your calendars for Sunday, 21 September 2025 — that’s when Ambleside’s infamous Kirkstone Road turns into a battlefield...

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NEW: Wahoo Kickr Core 2
Tue 9th Sep

NEW: Wahoo Kickr Core 2

First launched in 2018, this exceptionally popular smart trainer gets its first update in 7 years. With best-in-class ride feel, integrated cadence, virtual shifting and the perfect balance of performance...

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